Our application operations teams go a long way to minimise operational risk and are regularly on hand to troubleshoot problems for the bank. Some of our employees have over 20 years of experience serving our client and safety and stability are critical to our service offering, not only to exceed client expectations but also to meet demanding regulatory standards.
Application operations support a diverse range of services, including:
- First level of application support (hotlines)
- Operational coverage of systems’ environments
- Assistance with project delivery during testing through to production (rollouts)
- Troubleshooting complex problems and unknowns
- Operations support with change and product development
Commerz Systems has been a reliable supplier of application operations for many years and will soon be increasing our responsibilities and ownership to sustain and grow our client-centric ethos.